I'm the manager of IT and Distance Education for UNH Cooperative Extension and Chair of the Network Literacy Community of Practice with eXtension. I provide technical support, training, Salesforce administration, and develop web-based applications using Drupal, Coldfusion, HTML, AJAX, and Flex. I'm interested in how the Internet can enable organizations like Extension be more effective, less redundant, and more agile.
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To gather useful information, however, it’s important to ask the right questions. In particular, we work hard at Converge to make sure that our survey questions ask participants about tangible aspects of their relationships with one another and are therefore easy to answer.